NHTSA Complaint #11366876 — 2014 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS MAKING A LEFT TURN, THE VEHICLE STALLED WITH THE SHIFT TO DRIVE WARNING AND LOW BATTERY LIGHTS ILLUMINATED. THE DRIVER COASTED INTO A PARKING SPACE WHERE THE PUSH TO START BUTTON WAS DEPRESSED SEVERAL TIMES TO TURN THE VEHICLE OFF AND ON. THE VEHICLE WAS RESTARTED AND DRIVEN TO POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602) WHERE THE FAILURE WAS DIAGNOSED AS A DEFECTIVE FUEL PUMP. THE FUEL PUMP AND CANISTER WERE REPLACED. THE CONTACT STATED THAT THE FUEL PUMP AND CANISTER WERE REPLACED BY THE PREVIOUS OWNER IN 2019. THE CONTACT STATED THAT PREVIOUSLY WHEN THE VEHICLE WAS FILLED WITH FUEL, THE VEHICLE STALLED. THE CONTACT STATED THAT HIS DAUGHTER PARKED AND LEFT THE VEHICLE RUNNING TO BURN FUEL TO DRIVE THE VEHICLE WITHOUT ISSUES. THE CONTACT STATED THAT THE FUEL TANK NEEDED TO BE AT A HALF OR TANK TO PREVENT THE VEHICLE FROM STALLING. THE CONTACT REFERENCED MANUFACTURER TSB: S1814000002 AS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS UNKNOWN.