NHTSA Complaint #11366676 — 2013 SCION IQ ENGINE

Complaint Details

ODI Number	11366676
Vehicle	2013 SCION IQ
Component	ENGINE
Date of Incident	October 23, 2020
Date Filed	October 27, 2020
Mileage	40,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ROUGH IDLE AND ENGINE SHUTTING OFF WHILE DRIVING. VEHICLE IS AT TOYOTA DEALER AND DIAGNOSTIC HAS BEEN PERFORMED. DEALER HAS DETERMINED THE CAUSE TO BE INTERNAL CARBON DEPOSIT IN THE COMBUSTION CHAMBERS. TOYOTA IS REFUSING TO COVER THE REPAIR IN THEIR WARRANTY ENHANCEMENT PROGRAM ZG8 BECAUSE MY VIN WASN'T PART OF THE ORIGINAL CREATION FOR THE PROGRAM ZG8. THIS IS AN EXTREMELY DANGEROUS ISSUE DUE TO THE FACT THAT MY ENGINE IS UNEXPECTEDLY SHUTTING OFF WHILE DRIVING. MY VEHICLE ONLY HAS 41063 MILES ON THE ENGINE AND UNFORTUNATELY FOR ME THE 5 YEARS OR 60,000 MILES NEW VEHILE LIMITED WARRANTY HAS PASSED THE 5 YEAR MARK. THE TOYOTA MECHANICS WILL BE FOLLOWING THE TOYOTA SERVICE BULLETIN: 0008-16 IN MAKING THE REPAIRS EVEN THOUGH TOYOTA REFUSES TO ACKNOWLEDGE MY VIN IN THEIR WARRANTY ENHANCEMENT PROGRAM. I'M FORCED TO PAY $1761.75 OUT OF MY POCKET FOR THEIR ENGINE FLAW. I'M SO DISAPPOINTED WITH TOYOTA, THE WHOLE REASON I PURCHASED THIS VEHICLE WAS BECAUSE I BELIEVED TOYOTA CARED ABOUT THEIR CUSTOMERS AND THAT THEY MADE A DEPENDABLE VEHICLE, APPARENTLY I'VE BEEN MISLED BY TOYOTA.

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