NHTSA Complaint #11204347 — 2013 SCION IQ

RECALLED FOR POSSIBILITY OF A VALVE SPRING BREAKING POTENTIALLY CAUSING THE ENGINE TO STOP WORKING WHILE UNDER DRIVING CONDITIONS. RECALL NOTICE INDICATED THAT THE TIME FOR REPAIRS WAS APPROXIMATELY 2 DAYS AND THIS WAS CONFIRMED BY THE SERVICE DEPARTMENT AT VALDOSTA TOYOTA WHEN THE VEHICLE WAS SCHEDULED FOR REPAIRS. THE VEHICLE WAS TAKEN TIO THE DEALERSHIP ON 3-31-19 AND DROPPED OFF. IT WAS FINALLY FINISHED AND PICKED UP ON 4-20-19. THE REASONS THAT WE WERE GIVEN BY THE DEALERSHIP FOR IT TAKING SO LONG FOR THE REPAIRS WAS THAT THE TECHNICIAN DOING THE REPAIRS WAS CONTINUALLY NOT AT WORK. WITHIN A DAY AFTER PICKING THE VEHICLE UP FROM THE DEALER THE ENGINE STARTED TO MAKE A CLICKING SOUND. IT WAS RETURNED TO THE DEALERSHIP AND WE WERE TOLD THAT THE CLICKING SOUND WAS NOT RELATED TO THEIR REPAIRS MADE UNDER THE RECALL, RATHER IT WAS BECAUSE THE FUEL SYSTEM WAS DEFECTIVE AND IT WOULD COST US $1940+ FOR IT TO BE REPAIRED. 5 DAYS AFTER PICKING THE VEHICLE UP FROM THE DEALER THE ENGINE CONPLETELY QUIT AS THE VEHICLE WAS ABOUT TO TURN ONTO ANOTHER ROAD AFTER STOPPING AT A STOP SIGN.. THE VEHICLE WAS TOWED BACK TO THE DEALER. WE WERE TOLD THAT IT APPEARED THE PROBLEM WAS THE FLY WHEEL, NOT RELATED TO THEIR REPAIR. THERE NEVER HAD BEEN ANY PROBLEM WITH THE PERFORMACE OF THIS VEHICLE AND ITS' ENGINE BEFORE VALDOSTA TOYOTA TOOK THE ENGINE APART TO MAKE THE RECALL REPAIRS. WE HAVE NOW BEEN TOLD THAT A NUMBER OF OTHER CARS ARE IN FOR NORMAL REPAIRS AND THAT THEY WILL GET TO OUR CAR WHENEVER THEY CAN. WE ARE CERTAIN THAT VALDOSTA TOYOTA EITHER DID NOT PROPERLY REPAIR THE ENGINE DURING THE RECALL REPAIRS OR THAT THEY DID FURTHER DAMAGE TO IT WHILE THEY WERE DOING THE REPAIRS.