NHTSA Complaint #11222698 — 2013 SCION IQ

TL* THE CONTACT OWNS A 2013 SCION IQ. THE CONTACT STATED THAT THE ENGINE WAS REPLACED IN 2016 BY ADVANTAGE TOYOTA OF RIVER OAKS (1970 RIVER OAKS DR, CALUMET CITY, IL 60409, (708) 862-0700). THE REPAIRS WERE COMPLETED UNDER THE WARRANTY. THE VEHICLE WAS RECENTLY TAKEN BACK TO THE SAME DEALER FOR AN OIL CHANGE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL. AFTER THREE WEEKS, THE DEALER REPLACED THE ENGINE VALVE SPRINGS PER THE RECALL. AFTER THE REPAIR, THE ENGINE AND FRONT END OF THE VEHICLE BEGAN SHAKING. THE DEALER PROVIDED A LOANER VEHICLE AND KEPT THE CONTACT'S VEHICLE FOR ANOTHER WEEK. THE DEALER OBSERVED THAT THE ENGINE SHOOK AND WAS LOUD, AND THE RPMS REVVED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON THREE OCCASIONS. THE CONTACT SPOKE WITH THE DEALER'S SERVICE MANAGER WHO STATED THAT THEY WOULD CHECK THE VEHICLE ONE MORE TIME AND THEN CHARGE HER FOR ANY FUTURE DIAGNOSTIC TESTS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,000.