NHTSA Complaint #11366259 — 2011 FORD FIESTA

ABOUT THE MIDDLE OF LAST YEAR I NOTICED THE PROBLEM WHILE DRIVING,SO I STOPPED DRIVING IT. ABOUT TWO MONTHS AGO I TRIED TO START MY CAR AND THE VEHICLE SHUT DOWN COMPLETELY FOR THE SECOND TIME AND I HAD IT TOWED TO THE FORD DEALERSHIP IN SOUTHGATE,THEY SAID THAT FORD MOTOR TOLD THEM TO RESET THE SOFTWARE IN THE CAR,THEY DID AND GOT IT RUNNING AGAIN.THEY ALSO TOLD ME THAT THERE WAS A CLUTCH PROBLEM AND THAT WAS CAUSING THE ENGINE LIGHT TO BE ON. WHAT THEY DIDN'T TELL ME WAS THAT NHTSA AND FORD MOTOR HAD A RECALL TO FIX THE TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL WHICH HAS A WARRANTY EXTENSION FOR FREE,THEY TOLD ME IT WOULD COST ME OVER $2000 DOLLARS TO HAVE FIX. THE FIELD SERVICE ACTION NUMBER IS 14M01 AND THE FSA TITTLE IS TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. I BOUGHT THIS CAR IN JANUARY 2018 FROM DICK GENTHE CHEVROLET AND HAVE NOT BEEN ABLE TO DRIVE IT SAFELY SINCE THE MIDDLE OF 2019. UNTIL NOW,I TRIED TO GET THEM TO TAKE THE CAR BACK,AND THEY WOULD NOT. I WOULD LIKE FOR FORD MOTOR COMPANY AND THEIR DEALERSHIP TO FIX MY CAR FOR FREE OR GIVE ME A 2018 IN IT'S PLACE WITH A MINIMUM PAYMENT OF 158.12 WHICH IS WHAT I'M STILL PAYING FOR THE 2011 FORD FIESTA. THANK YOU FOR YOUR TIME IN ADDRESSING THIS SAFETY ISSUE. I WOULD LIKE TO FEEL SAFE IN MY CAR WHEN I'M DRIVING.