NHTSA Complaint #11366110 — 2020 CHEVROLET SILVERADO 2500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11366110
Vehicle 2020 CHEVROLET SILVERADO 2500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 328 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

THREE DAYS AFTER PURCHASING MY 2020 CHEVY 2500 SILVERADO, ON SEPTEMBER 28TH, 2020 AROUND 1253 I TRIED TO START MY TRUCK AND IT WOULDN'T START. THE TRUCK TURNED OVER BUT SEEMED LIKE IT WASN'T GETTING FUEL. I THEN RECEIVED A DIAGNOSTIC ALERT. AFTER CHANGING THE RELAY THE TRUCK RAN FINE. I THEN SCHEDULED TO TAKE IT IN TO THE DEALER ON OCTOBER 5,2020 TO HAVE A DIAGNOSTIC DONE ON THE TRUCK AND THEY FOUND NOTHING. THE VERY NEXT DAY IT DID THE SAME THING ON OCTOBER 6TH, 2020. I THEN SCHEDULED TO HAVE IT TAKEN IN AGAIN AND FOUND OUT THAT THE FUEL CONTROL MODULE ON SEVERAL OTHER GM VEHICLES WHERE FAULTY ON NEW VEHICLES. I HAD TO CANCEL MY SECOND APPOINTMENT DUE TO THE DEALER WOULDN'T PROVIDE ME WITH A LOANER CAR WHILE THEY WORKED ON MY TRUCK. THIS VEHICLE IS UNDER WARRANTY. THEN AGAIN ON THE OCTOBER 20TH, 2020 THE VEHICLE WOULD NOT START. AFTER CHANGING OUT THE RELAY SWITCH IT SEEMED TO RESET THE SYSTEM AND STARTS AND RUNS FINE AND THE CHECK ENGINE LIGHT GOES OFF. I WORK IN EMERGENCY SERVICES AND NEED MY TRUCK TO RUN WHEN I TURN THE KEY OVER. THERE'S NO COMMON FACTOR LEADING TO THIS LACK OF TURNING OVER. AND MY DEALER IS NOT WORKING WITH ME TO COME TO A SOLUTION TO THIS PROBLEM. THIS HAS HAPPENED ON 3 OCCASIONS AT RANDOM TIMES.

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