NHTSA Complaint #11365711 — 2014 RAM 1500

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	11365711
Vehicle	2014 RAM 1500
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	October 1, 2019
Date Filed	October 22, 2020
Mileage	34,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2014 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V347000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TAKEN TO POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602) WHERE THE RECALL REPAIR WAS PERFORMED. AFTER RECEIVING THE RECALL REPAIR, THE TAILGATE LATCH INDEPENDENTLY OPENED ON TWO SEPARATE OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, WITHOUT WARNING. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND HE WAS INFORMED THAT HE HAD TO PAY OUT OF POCKET FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

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