NHTSA Complaint #11365427 — 2019 CHRYSLER PACIFICA

STRUCTURE:BODY issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11365427
Vehicle	2019 CHRYSLER PACIFICA
Component	STRUCTURE:BODY
Date of Incident	October 20, 2020
Date Filed	October 20, 2020
Mileage	23,400 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.

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