NHTSA Complaint #11365306 — 2016 FORD ESCAPE

VEHICLE WAS DRIVING ON INTERSTATE WHEN IT STARTED HESITATING AND RPMS REVVING UP AND DOWN CHAOTICALLY. NO CHECK ENGINE OR SERVICE LIGHTS WERE ON. VEHICLE TOWED HOME, AND DRIVEN TO DEALERSHIP NEXT DAY. SAME PROBLEM STARTED HAPPENING WHEN THE CHECK TRANSMISSION LIGHT CAME ON AND VEHICLE WOULD NOT MOVE. DEALERSHIP HAD IT FOR A WEEK AND SAID THE TORQUE CONVERTER IS COMING APART INSIDE THE 6F35 TRANSMISSION AND NEEDS TO BE REPLACED AT A COST OF 5400 FOR A REMAN OR 3400 OVERHAUL. VEHICLE AT 75K MILES. CODES P0219/P0735/P0731. CONTACTED FORD MOTOR CO AND THEY DID NOT OFFER ANY ASSISTANCE WHEN NOTIFIED OF THIS FAULT. THE CSR SAID THERE IS NO ONE AT FORD MOTOR COMPANY THAT COULD LET ME KNOW HOW MANY COMPLAINTS THEY HAVE RECEIVED ON THE 6F35 TRANSMISSION, DESPITE EMPLOYING 175,000 PEOPLE. THERE ARE NUMEROUS COMPLAINTS ON TRANSMISSION FAILURE ON THIS VEHICLE AND IT NEEDS TO BE ADDRESSED BY FORD. IT IS ABSOLUTELY ABSURD THAT A CAR WITH 75K MILES NEEDS A NEW TRANSMISSION AND FORD WILL NOT OFFER ANY ASSISTANCE DESPITE BEING PAID 28,000 FOR THE VEHICLE! FORD NEEDS TO RECALL THIS TRANSMISSION AND OWN UP TO THEIR FAULTY MANUFACTURING, AGAIN TRANSMISSION JUST RANDOMLY GOING OUT WITH NO PRIOR ISSUES SHOULD BE A HUGE RED FLAG. FORD DOESN'T EVEN RECOMMEND TRANSMISSION SERVICE ON THIS VEHICLE UNTIL 150K