NHTSA Complaint #11365168 — 2011 FORD FLEX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11365168
Vehicle	2011 FORD FLEX
Component	ENGINE
Date of Incident	October 17, 2020
Date Filed	October 19, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT CALLED ON BEHALF OF HER SON. THE CONTACT STATED THAT THE WATER PUMP ON THE VEHICLE FAILED. THE CONTACT STATED THAT HER SON CALLED AN UNKNOWN FORD DEALER AND INFORMED THEM OF THE FAILURE. THE DEALER INFORMED HIM THAT IT WAS THE WATER PUMP THAT FAILED. THE CONTACT STATED THAT THE VEHICLE WAS UNDRIVABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

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