NHTSA Complaint #11360648 — 2011 FORD FLEX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11360648
Vehicle	2011 FORD FLEX
Component	ENGINE
Date of Incident	September 16, 2020
Date Filed	September 23, 2020
Mileage	126,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TRAVELING ALONG THE INTERSTATE AT REGULAR SPEED, THE ENGINE BEGAN TO OVERHEAT. A LEAK FROM THE WATER PUMP OCCURRED AND FLOODED THE ENGINE AND OIL RESERVOIR CAUSING THE VEHICLE TO IMMEDIATELY SMOKE AND OVERHEAT. AFTER ALLOWING THE VEHICLE TO SIT AND COOL DOWN SO NOT TO START A FIRE WHEN THE HOOD IS LIFTED, THE DAMAGE TO THE ENGINE TOOK PLACE. THE HEAD GASKET BLEW AND ANTIFREEZE MIXED IN WITH THE MOTOR OIL.

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