NHTSA Complaint #11364490 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT HAD INITIALLY TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE SHE WAS INFORMED THAT THE BRAKE HOSE WAS DEFECTIVE. THE BRAKE HOSE AND BRAKE PADS WERE REPLACED. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, UPON DEPRESSING THE BRAKE PEDAL, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT HAD THE VEHICLE TOWED TO THE USED CAR DEALER WHERE SHE PURCHASED THE VEHICLE, AND WAS INFORMED THAT THE VEHICLE HAD A DEFECTIVE TORQUE CONVERTER. THE MECHANIC WAS UNABLE TO PERFORM THE REPAIR SO THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC. AFTER THE VEHICLE REMAINED IN THEIR POSSESSION FOR A FEW DAYS, THE CONTACT CALLED THE INDEPENDENT MECHANIC AND WAS INFORMED THAT THE VEHICLE NEEDED A NEW ENGINE. THE ENGINE WAS REPLACED HOWEVER, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED UPON RETURN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHERE THE OXYGEN SENSOR WAS REPLACED. HOLMAN FORD TURNERSVILLE (3641 ROUTE 42 SOUTH, TURNERSVILLE, NJ 08012) WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED THAT THERE WERE NO ACTIVE RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURES TO NHTSA CAMPAIGN NUMBERS: 15V606000 (POWER TRAIN) AND 15E045000 (SUSPENSION). THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.