NHTSA Complaint #11364301 — 2020 FORD ESCAPE HYBRID

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11364301
Vehicle	2020 FORD ESCAPE HYBRID
Component	VISIBILITY/WIPER
Date of Incident	October 13, 2020
Date Filed	October 14, 2020
Mileage	2,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

THE TOP OF DASH BOARD IN ITS ENTIRETY BUT SPECIFICALLY THE TRIM PIECE AROUND THE HEADS-UP DISPLAY ON SPECIFIC TRIM/MODES CREATES A REFLECTION UPON THE WINDSHIELD, PARTICULARLY DIRECTLY IN THE DRIVERS MAIN SIGHT LINE, WITH SUCH LOW OPACITY IT MAKES DRIVING VISIBILITY DIFFICULT. ADDITIONALLY THE TRIM PIECE IS SMOOTH PLASTIC, WHEREAS THE DASH ITSELF IS TEXTURED. THIS OCCURS PRIMARILY DURING THE DAY DURING ANY LIGHTING CONDITION OUTSIDE AND IS INCREASED WITH DIRECT SUNSHINE UPON THE VEHICLE.

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