NHTSA Complaint #11364211 — 2013 FORD ESCAPE

I STARTED MY 2013 FORD ESCAPE AND A LIGHT CAME ON STATING STEERING WHEEL MALFUNCTION. THE VEHICLE WAS IN THE GARAGE AND WAS STATIONARY. I TRIED BACKING THE ESCAPE OUT OF THE GARAGE BUT THE STEERING WHEEL WOULD NOT MOVE LEFT OR RIGHT.. HAD I BEEN DRIVING THE ESCAPE ON A ROAD AND THIS HAPPENED IN WOULD HAVE BEEN A UNSAFE CONDITION BY NOT BEING ABLE TO STEER THE VEHICLE SAFELY. THIS COULD HAVE CAUSE A ACCIDENT OR EVEN DEATH BY NOT BEING ABLE TO STEER ESCAPE TO A SAFE PLACE. IT WAS TAKEN TO A LOCAL REPAIR SHOP AND THE TECH SCANNED THE POWER STEERING MODULE AND FOUND A FAILURE CODE FOR THE STEERING GEAR. THE TECH INSTALLED NEW STEERING GEAR. HE RECOMMENDED IT SHOULD NOT BE DRIVEN AND WAS LEFT THERE FOR REPAIR. THE TECH HAD ALSO STATED HE HAS SEEN THIS HAPPEN ALOT BEFORE TO FORD VEHICLES AND WAS SURPRISED IT HAS NOT BEEN RECALLED. WITH THIS HAPPENING TO OTHERS, A RECALL OF THE STEERING MODULE AND GEAR NEEDS TO CHECKED OUT FOR THE SAFETY OF EVERYONE ON THE ROAD AS WELL AS FORD DRIVERS.