NHTSA Complaint #11364081 — 2017 FORD FOCUS

TL* THE CONTACT OWNS A 2017 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE VEHICLE STALLED. THE CONTACT TRIED TO RESTART THE VEHICLE AND IT STALLED AGAIN. THE VEHICLE WAS PUSHED OFF TO THE SIDE OF THE STREET. THE VEHICLE WAS PUT IN NEUTRAL AND PUSHED TO THE CONTACT'S HOME CLOSELY. THE CONTACT CALLED THE MANUFACTURER AND THEY ARRANGED A TOW TO THE DEALER (UPTOWN FORD LINCOLN 2111 N MAYFAIR RD, MILWAUKEE, WI 53226 (414) 771-9000) BUT THEY REFUSED TO DO THE REPAIR THAT HAD TO DO WITH NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) BECAUSE THE VEHICLE HAD A MINOR CRASH SIX MONTHS EARLIER. THE DEALER STATED THAT THE CRASH WAS THE CONTACT'S FAULT AND THE REASON THE COMPUTER SOFTWARE MALFUNCTIONED. THE MANUFACTURER CALLED BACK TO DENY THE CONTACT'S CLAIM. THE MANUFACTURER RESEARCHED THE ISSUE AND HAD THE VEHICLE TOWED TO ANOTHER DEALER WHO STATED SAME AS THE FIRST DEALER THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL. THE UPPER MANAGEMENT OF THE SECOND DEALER DENIED TO DO THE RECALL REPAIR BECAUSE THE MANUFACTURER WOULD NOT COVER THE REPAIRS. THE MANUFACTURER FINALLY SENT AN EMAIL DENYING THE CONTACT'S CLAIM. THE FAILURE MILEAGE WAS 47,000.