NHTSA Complaint #11364024 — 2003 HONDA PILOT

I WAS NOTIFIED BY AMERICAN HONDA THAT MY VEHICLE REQUIRED A SAFETY RECALL OF THE TAKATA HONDA PASSENGER AIRBAG INFLATOR (RECALL # 19-076). UPON INSPECTION THE HONDA TECHNICIAN FOUND THAT "ONE OF THE SECURING STUDS FOR THE ASSEMBLY IS BROKEN AND REPLACEMENT OF THE DASHBOARD FRAME IS REQUIRED." AT THIS POINT MY "FREE" RECALL CAME WITH A CHARGE OF $820. AMERICAN HONDA WAS ONLY WILLING TO PAY 10%. THE VEHICLE WAS PREVIOUSLY RECALLED IN 2015 FOR THE SAME PROBLEM. IN ALL LIKELIHOOD THE SECURING STUD WAS BROKEN DURING THAT SERVICE. AMERICAN HONDA REFUSES TO ACKNOWLEDGE THE MOST LIKELY SCENARIO AND INSTEAD HAS DECIDED TO HOLD ME PERSONALLY RESPONSIBLE FOR THE REPAIR.