NHTSA Complaint #11363508 — 2013 DODGE AVENGER

WHILE I WAS DRIVING TO THE STORE ON 10/07/2020 AROUND THE CORNER OF MY HOUSE THE HEADREST DEPLOYED WHILE I WAS DRIVING. NO ACCIDENT, NO SUDDEN STOPS THE HEADREST JUST DEPLOYED. I DID CHECK TO SEE IF THERE WERE ANY RECALLS ON IT BUT NOT RECALLS. I DID FIND SEVERAL PEOPLE HAD THE SAME PROBLEMS AND HAD TAKEN THERE CAR TO THE DEALERSHIP TO SEE ABOUT REPAIRS. EVERYONE WAS TOLD THAT THERE WAS NO RECALLS AND THEY COULD FIX IT OR REPLACE THE HEADREST, BUT IT WOULD BE AN OUT OF POCKET EXPENSE TO THE CUSTOMER. I FEEL THERE SHOULD HAVE BEEN AN INVESTIGATION DUE TO THE FACT THAT HERE HAVE BEEN MULTIPLE CASE REGARDING THE SAME SITUATION. I WOULD LIKE TO HAVE AN INVESTIGATION STARTED SO THAT IT CAN BE DETERMINED THAT THIS IS A MANUFACTURES DEFECT AND ISSUE A RECALL SO THAT WE CAN GET THIS FIXED WITHOUT COST. THIS IS A DANGER TO SOMEONE DRIVING AND THE FACT THAT IT HAS ALREADY DEPLOYED IF ANY OF THE PEOPLE COMPLAINING ARE IN AN ACCIDENT THEY HAVE NO MEANS OF PROTECTION SINCE THE HEADREST HAS ALREADY DEPLOYED.