NHTSA Complaint #11588844 — 2013 DODGE AVENGER

On May 10, 2024 my passenger headrest deployed on its own. I went to work, came back to my car for lunch and heard a pop and saw my passenger headrest deployed. No accident, no one hit my car, just my car parked. I did some research and found a recall for my make and model. I contacted the dealership that I bought the car and was told there's no recall and my problem is mechanical. I contacted another dealership and they couldn't find the recall, but was willing to set up an appointment. I took my car to the dealership and was told, yes there was a recall, but the headrests were fixed. They also stated my car was out of warranty so the repair would be at my expense. The headrests are obviously a continuous problem. I am now concerned that my headrest could pop while I am driving and result in injury to my head and neck. I am concerned that I could end up getting into a accident or even die from an unexpected deployment that possibly cause a blackout or concussion. I zip tied my headrests since dealerships are refusing to fix the problem for free. They even told me to contact you. Please help me.