NHTSA Complaint #11557341 — 2013 DODGE AVENGER

The AHR in the drivers side headrest of my 2013 Dodge Avenger randomly deployed and will not reset. I believe it to have a common defect in that, under normal conditions, the AHR can deploy without any warning and strike the back of the occupant’s head. This condition is caused because the AHR contains a “cheap” plastic bracket that acts as a trigger mechanism and holds the spring loaded release in place, the drivers state. Chrysler used an inferior and inexpensive form of plastic which can crack and break down prematurely. There are hundreds of thousands of Chrysler vehicles equipped with the defective AHR and there is no way of knowing when the AHR in the headrest will spring forward. According to a the Chrysler class action, the following vehicles contain the AHR defect: 2010-2018 Dodge Journey; 2010-2011 Dodge Nitro; 2010-2012 Jeep Liberty; 2010-2017 Jeep Patriot or Compass; 2010-2012 Dodge Caliber; 2010-2018 Dodge Caravan; 2011-2018 Dodge Ram C/V 2011-2018 Dodge Durango; 2011-2018 Jeep Grand Cherokee; 2010-2014 Sebring/Avenger; 2011-2018 Chrysler Town & Country; 2011-2018 Chrysler 200; and 2011-2018 Chrysler 300. The National Highway and Traffic Safety Administration (NHTSA) opened an investigation in September 2019 called “Active Headrest Inadvertent Deployment,” where the government organization reviews consumer reports of inadvertent deployment of the AHRs, according to the Chrysler class action lawsuit. I maintain that Chrysler has known about the defects since 2010 but did not provide this information to the public. The Larry H Miller dodge in centennial co is telling me after having my car for over a week they aren’t responsible for this and won’t cover the repair.