NHTSA Complaint #11363203 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11363203
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	October 7, 2019
Date Filed	October 7, 2020
Mileage	138,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO GORDIE BOUCHER FORD OF MENOMONEE FALLS (N88W14300 MAIN ST, MENOMONEE FALLS, WI 53051) AND THE CONTACT WAS INFORMED THAT THE MECHANIC WAS UNABLE TO TROUBLESHOOT THE FAILURE BECAUSE THE VEHICLE WAS NOT CURRENTLY EXPERIENCING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000. *BF*JB

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