NHTSA Complaint #11363060 — 2017 TOYOTA RAV4

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11363060
Vehicle	2017 TOYOTA RAV4
Component	STRUCTURE:BODY
Date of Incident	October 2, 2020
Date Filed	October 6, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT WHILE ATTEMPTING TO OPEN THE TRUNK, THE HYDRAULIC CYLINDER FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CYLINDER NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THE DIAGNOSTIC RESULT. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO WARRANTY ON THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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