NHTSA Complaint #11362749 — 2018 HONDA CR-V

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN A PARKING LOT AND IN A BUILDING, A BYSTANDER NOTICED THE VEHICLE BEGAN TO ROLLBACK IN REVERS INDEPENDENTLY AND THE BYSTANDER NOTICED THE GEAR SHIFTER WAS IN DRIVE. AS A RESULT, THE VEHICLE CRASHED INTO ANOTHER PARKED VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO TROY HONDA, 1835 MAPLELAWN DR, TROY, MI 48084, BUT WAS NOT DIAGNOSED OR REPAIRED AND INFORMED THE CONTACT THAT IF THE VEHICLE WAS IN DRIVE IT NORMALLY WOULD ROLLBACK IF IT WAS INCLINE. THE CONTACT INFORMED THE DEALER, THE VEHICLE WAS NOT IN A INCLINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.