NHTSA Complaint #11362497 — 2017 HYUNDAI ELANTRA

PURCHASED A HYUNDAI ELANTRA 2017 FROM A DEALERSHIP ON JULY 7, 2020. THE 2ND DAY IT STALLED ON ME FEELING LIKE IT'S IN NEUTRAL WITH ENGINE LIGHT ON. I RETURNED TO THE DEALERSHIP AND THEY REPLACE THE IGNITION COIL AS AND SAID THEY ORDERED A PART TO RETURN IN 2 WKS. THIS HAD SOMETHING TO DO WITH THE AIRBAG UNDER THE PASSENGER SEAT. THEY KEPT THE CAR ANOTHER 2 WEEKS. I WAS HAPPY WHEN THEY CALLED THAT IT WAS READY. EACH TIME I HAD TO PAY THE 2 TOLLS TO GO TO THEM IN JERSEY. BEFORE I GOT ON THE GARDEN STATE GOOD, THE CAR STARTED SHAKING, COULDN'T GO OVER 45 MPH WITH THE ENGINE LIGHT ON AGAIN. I RETURNED IT. THEY KEPT IT 2 WEEKS. I HAVE MY CAR WITH THE ENGINE LIGHT ON STILL AND CALLED TO COMPLAIN BUT UNABLE TO REACH A MANAGER EACH TIME. I USED UP OVER $200 OF TOLL MONEY WHICH I USED UP PLUS GETTING SOMEONE TO TAKE ME TO DROP OFF OR PICK UP THE CAR HAD TO PAY FOR GAS AND TOLL. PRODUCED THE E-ZPASS RECEIPTS AND EVERYTHING AND EVERY TIME I GO AND ASK FOR THE REFUND, THE OWNER IS NEVER THERE. I DO NOT WANT TO HAVE MY NEW CAR BREAK DOWN WITH ME IN THE MIDDLE OF WINTER. I REQUESTED A LIST OF THE THINGS THAT WERE DONE TO TRY TO RESOLVE THE ENGINE LIGHT ISSUE SEVERAL TIMES EVEN FROM THE SALESMAN WHO DOES NOT TAKE MY CALLS OR WHEN HE DOES, HE DON'T KNOW WHAT TO TELL ME. SAID HE'LL ASK AND GET BACK TO ME. NO RESPONSE. THE FIRST DAY I PAID FOR THE CAR AND WE WERE HAPPY TO BE GOING HOME, MY DAUGHTER AND I NOTICED THE FRONT BUMPER ALL BROKEN UP AND IT WASN'T LIKE THAT WHEN WE INSPECTED AND CHOSE IT BEFORE PAYING. THE SALESMAN SAL SAID THERE'S NOTHING HE CAN DO ABOUT THAT AS I ALREADY PAID FOR THE CAR AND MUST ACCEPT IT THAT WAY. I BROUGHT IT TO A SALESWOMAN ATTENTION THE LAST TIME I WENT TO PICK UP MY CAR AND THEY ONLY SAID THE MANAGER/OWNER WILL REACH OUT TO ME. NEVER HEARD FROM THEM. STILL DIDN'T RECEIVE PLATES. I FEEL LIKE THEY TOOK ADVANTAGE OF ME AS A SENIOR CITIZEN.