NHTSA Complaint #11362475 — 2019 VOLKSWAGEN TIGUAN VISIBILITY:SUN/MOON ROOF ASSEMBLY

Complaint Details

ODI Number	11362475
Vehicle	2019 VOLKSWAGEN TIGUAN
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	September 25, 2020
Date Filed	October 2, 2020
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL SOUND COMING FROM THE SUN ROOF. THE DRIVER CONTINUED DRIVING TO HER RESIDENCE. AFTER PARKING THE VEHICLE, SHE NOTICED THAT THE SUN ROOF PANEL HAD SHATTERED. THE DRIVER STATED THERE WAS NO IMPACT THAT CAUSED THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER CHAPMAN VOLKSWAGEN OF TUCSON LOCATED AT 4500 E 22ND ST, TUCSON, AZ 85711, (520) 445-4090 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *LN

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