NHTSA Complaint #11362349 — 2018 CHRYSLER PACIFICA

I PLACED MY VEHICLE IN REVERSE TO BACK OUT OF A PARKING SPOT. THE REAR CAMERA ACTIVATED AS NORMAL. I COMPLETED BACKING OUT AND PLACED THE VEHICLE IN DRIVE. THE REAR CAMERA DID NOT DISENGAGE AND REMAINED ON. I PULLED THE VEHICLE OVER INTO ANOTHER PARKING SPACE SO AS TO EXAMINE THE SCREEN. THERE WAS AN "X" IN THE UPPER RIGHT HAND CORNER OF THE SCREEN SO I PUSHED THE X AS IT IS A TOUCH SCREEN. NO JOY. I TURNED THE VEHICLE OFF AND SAT FOR ABOUT 3 MINUTES, THEN I RESTARTED THE VEHICLE. THE REAR CAMERA WAS STILL IN OPERATION WHILE I SAT IN PARK AND THE CAR IDLED. I ATTEMPTED TO POWER OFF THE SCREEN BY DEPRESSING THE RADIO POWER BUTTON, BUT IT ALSO YIELDED NO RESULTS. I ELECTED TO DRIVE THE VEHICLE HOME AS OPPOSED TO PAYING FOR A TOW, AND AS I DROVE, THE SCREEN WOULD TRANSFER TO A BLUE SCREEN AS I REACHED A CERTAIN SPEED, AND THEN REVERT BACK TO THE CAMERA VIEW AS I SLOWED BELOW THAT SPEED. THE SPEED VARIANT WAS APPROXIMATELY 20 MPH. AS THE BLUE SCREEN APPEARED THE WORDS "REAR CAMERA NOT AVAILABLE AT THIS TIME" APPEARED ON THE SCREEN AT THE TOP. I AGAIN TRIED TO PRESS THE "X" WHICH APPEARED IN THE UPPER RIGHT HAND CORNER TO ALLEVIATE THE SITUATION TO NO AVAIL. UPON RETURNING HOME I EXITED THE VEHICLE AND PROCEEDED TO GOOGLE RECALLS FOR 2018 CHRYSLER PACIFICA'S. I FOUND THAT A RECALL WAS IN PLACE FOR JUST THE EXPERIENCE I HAD WITH THE CAMERA. I CONTACTED MY LOCAL DEALERSHIP WHO TOLD ME MY VIN NUMBER REFLECTS NO RECALLS. I CALLED CHRYSLER AT 1-800-334-9200 AND THEY TOO STATED MY VEHICLE HAS NO RECALLS. I ASKED ABOUT THE RECALL ON THE BACKUP CAMERA THAT I HAD READ ABOUT AND WAS ADVISED THAT MY VEHICLE DID NOT QUALIFY AS IT WAS A DIFFERENT RADIO IN THE CAR. IT SEEMS TO ME THAT THIS ISSUE IS NOW EVIDENT IN ALL OF THEIR VEHICLES AND SHOULD BE COVERED UNDER A RECALL, AS IT IS A DISTINCT DISTRACTION WHILE TRYING TO DRIVE AND MAY WELL CAUSE AN ACCIDENT.