NHTSA Complaint #11361413 — 2016 HONDA PILOT

THE CAR ENGINE/BATTERY SHUTS OFF AT STOP LIGHTS AND RED LIGHTS WHEN YOU TAKE YOUR FOOT OFF THE BREAK PEDAL. THIS SAME ISSUE OCCURRED A YEAR AGO. HONDA INITIALLY TOLD US THAT THERE WAS NO ISSUE WITH THE VEHICLE AND UNTIL WE PRESSED ABOUT FINDING A KNOWN ISSUE REPORTED ONLINE THEY SAID THERE WAS NOTHING WRONG. EVENTUALLY A REGIONAL SERVICE REP WAS INVOLVED WHO SAID THE ISSUE WAS KNOWN AND WAS WITH THE BATTERY. THE BATTERY WAS REPLACED AND FOR ONE YEAR HAD BEEN OKAY UNTIL TWO WEEKS AGO WHEN SAME ISSUE BEGAN OCCURRING AGAIN. THIS IS A MAJOR SAFETY ISSUE WITH THE VEHICLE TURNING OFF. I HAVE TWO YOUNG CHILDREN I HAVE TO DRIVE AROUND AND DO NOT FEEL SAFE IN THE VEHICLE WHILE THIS IS HAPPENING. I AM NOW WAITING ON A REPEAT SERVICE VISIT ON OCTOBER 8, 2020 TO ADDRESS THE ISSUE THIS YEAR.