NHTSA Complaint #11361167 — 2017 GMC ACADIA

TL* THE CONTACT OWNS A 2017 GMC ACADIA. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK MAKING IT DIFFICULT TO SHUT-OFF THE VEHICLE. THE CONTACT STATED THAT THE ENGINE FAILED TO SHUT-OFF SOMETIMES AND WOULD NOT ALLOW THE DRIVER TO LEAVE THE VEHICLE. THE SHIFT TO PARK MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO RIVERHEAD BUICK GMC DEALER LOCATED AT 1423 OLD COUNTRY RD, RIVERHEAD, NY 11901, WHERE THE TECHNICIAN REPLACED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO REPLACED AN UNKNOWN PART IN THE GEAR SHIFTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.