NHTSA Complaint #11360711 — 2012 CHEVROLET EQUINOX

EXCESSIVE OIL CONSUMPTION STARTING AT BETWEEN 30-40K MILES. SOMETIME IN ABOUT 2016 OR 2017. STARTED RECEIVING SOME INFORMATION ABOUT SOME EXCESSIVE OIL PROBLEMS BUT THAT THERE WAS STILL A PENDING CLASSACTION SUIT IN PROGRESS AND THAT I DIDN'T NEED TO DO ANYTHING BECAUSE MY VEHICLE WAS INVOLVED. TOOK THE VEHICLE TO A DEALER ON 4/4/20 AND WAS TOLD THAT AN EXTENDED "SPECIAL COVERAGE" WARRANTY HAD EXPIRED ON 9/20/2019. I EXPLAINED THAT I HAVE BEEN ADDING UP TO 5 QUARTS OF OIL BETWEEN OIL CHANGES AT 3,500 MILES. WAS TOLD TO DO AN OIL CONSUMPTION TEST WHICH WAS COMPLETED ON SEPTEMBER 2, 2020 TO VERIFY THAT 4.5 QTS OF OIL WERE ADDED OVER 2,955 MILES OF OPERATION. GM NOW REFUSES TO COVER THE REPAIR BECAUSE THE "SPECIAL COVERAGE" TIMEFRAME THAT I WAS NEVER NOTIFIED ABOUT (120K MILES OR 9/20/2019, WHICHEVER IS FIRST) HAS APPARENTLY ENDED AND THE VEHICLE HAD LESS THAN 60,000 MILES ON IT AT THE TIME THE EXTENDED COVERAGE ENDED. I'VE BEEN RECEIVING LITIGATION INFORMATION ABOUT A SUIT AND CLAIMS FOR REIMBURSEMENT FOR EXPENSES INTO EARLY 2020, BUT NOTHING ABOUT HOW TO GET THE PROBLEM FIXED IF I HAVE NEVER PREVIOUSLY FILED ANY CLAIMS. I HAVE NOT KEPT RECEIPTS OF EVERY TIME I ADDED OIL, I JUST CHECK THE OIL PERIODICALLY WHEN REFILLING GAS AND ADD AS NECESSARY. I JUST WANT GM TO HONOR THE EXTENDED COVERAGE AND DO THE REPAIR ON THE PISTON ASSEMBLY. THE ORIGINAL FACTORY INSTALLED PISTON ASSEMBLY HAS BEEN UPDATED WITH A NEWER PART TO APPARENTLY FIX THE OIL CONSUMPTION ISSUE WHICH TELLS ME THAT THERE WAS A DEFECT IN THE ORIGINAL FACTORY INSTALLED PARTS AND THAT THIS IS NOT A PROBLEM BASED ON IMPROPER CARE OR LACK OF MAINTENANCE BY THE OWNER.