NHTSA Complaint #11360561 — 2016 FORD FUSION

TL* THE CONTACT'S SON OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER RESTARTED THE VEHICLE AND COASTED THE VEHICLE INTO A PARKING LOT AND LEFT THE VEHICLE THERE OVERNIGHT. THE NEXT DAY, THE CONTACT'S HUSBAND INSPECTED THE VEHICLE AND DROVE IT TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT'S HUSBAND THEN TOOK THE VEHICLE TO TRANSMISSION SHOP AND WAS INFORMED ABOUT NHTSA CAMPAIGN NUMBER: 19V362000 (POWER TRAIN) WHICH THE MECHANIC LINKED TO THE FAILURE. THE NEXT DAY, THE CONTACT'S HUSBAND TOOK THE VEHICLE TO FORD GROVES (501 N KINGSHIGHWAY ST, CAPE GIRARDEAU, MO 63701) WHERE THE MECHANIC DIAGNOSED THE VEHICLE WITH TRANSMISSION FAILURE. THE MECHANIC INFORMED THE CONTACT'S HUSBAND THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.