NHTSA Complaint #11359887 — 2013 NISSAN ALTIMA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11359887
Vehicle 2013 NISSAN ALTIMA
Component SUSPENSION
Date of Incident
Date Filed
Mileage 117,478 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I WAS REVERSING OUT OF A DRIVEWAY. DIDN'T HIT ANYTHING. HEARD A SMALL 'THUMP.' I GOT OUT AND CHECKED MY CAR. EVERYTHING LOOKED OK. THEN ABOUT 2 BLOCKS LATER, IN DRIVE, ON A SIDE STREET, MY CAR STARTED SHAKING VIOLENTLY, AS THOUGH I HAD BEEN HIT, BUT I WASN'T. IT WAS LIKE THE WORST ROLLER COASTER EVER MADE. LOUD AND EXTREMELY SHAKY. I GOT HOME AND AS IT WAS NIGHT AND DARK OUT, DIDN'T SEE ANYTHING. TODAY WHEN THE DAYLIGHT CAME OUT, I NOTICED MY REAR PASSENGER TIRE LEANING INWARDS 'DRASTICALLY. SO I LOOKED UNDER THE TIRE AREA AND THERE WAS A CORRODED PIECE OF METAL HANGING DOWN WITH MY SPRING LOOSE. MY FRIEND AND I SEARCHED EVERYWHERE AND COULDN'T FIND THE PART'13-14 NISSAN ALTIMA SEDAN REAR PASSENGER RIGHT LOWER MAIN SPRING SUPPORT ARM. I CALLED NISSAN AND WAS QUOTED $200 AND SOME CHANGE. OK, NOT TOO BAD... THEN I STARTED GOOGLING FOR A CHEAPER PRICE AND LO AND BEHOLD, I COME ACROSS A FEW SITES SAYING YOU GUYS ARE INVESTING THIS, AND I BELIEVE A USA TODAY ARTICLE SAID THERE WAS NO 'RECALL,' BUT THAT THEY WERE GOING TO HAVE ROUGHLY 200,000 CARS IN THE USA AND CANADA COME IN TO HAVE IT FIXED. I DID NOT GET NOTICE FOR THIS! I WAS LUCKILY ABOUT A MILE FROM HOME. BUT I COULD BARELY CONTROL THE CAR. TO MAKE MATTERS WORSE, THE LEFT SIDE (DRIVER REAR) IS SHOWING SIGNS OF THE SAME WEAR. I WAS DRIVING IDLE SPEED IN ORDER TO 'BE SAFE.' WHY WAS I NOT NOTIFIED?! AND WHY IS IT THAT WHEN I CALLED NISSAN, THEY DID NOT TELL ME THIS WAS A 'KNOWN ISSUE' AS THEY HAVE IN THE PAST? WHY, WHEN MY CAR WAS UNDER WARRANTY DID THEY NOT FIX IT? ANYTHING! THIS IS DANGEROUS! I LITERALLY HAD HARDLY ANY CONTROL OF THE VEHICLE. ARE YOU STILL INVESTIGATING THIS? AND AGAIN, I SHOULD HAVE GOTTEN NOTICE TO HAVE IT FIXED! WHY ONLY 200,000 CARS?! THIS NEEDS TO BE A RECALL. I WILL NEED REIMBURSEMENT SINCE THEY HAVE KNOWN ABOUT THIS ISSUE!

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