NHTSA Complaint #11359845 — 2005 FORD FREESTAR

TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE WOULD NOT MOVE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE PCV VALVE WAS REPLACED. THE FAILURE RECURRED WITH THE VEHICLE NOT ACCELERATING FROM A STOPPED POSITION. THE VEHICLE WAS TAKEN TO BELL FORD (1200 NJ-27, COLONIA, NJ 07067 (732) 388-6900) AND REPAIRED UNDER NHTSA CAMPAIGN NUMBERS: 12V006000 (POWER TRAIN) AND 13V081000 (SEATS). THE CONTACT STATED THAT WHILE PERFORMING THE RECALL REPAIRS, THE LUG NUTS WERE DAMAGED. THE DRIVER'S AND PASSENGER'S SIDE AXLES WERE FRACTURED, THE OIL PAN WAS DAMAGED, AND POWER STEERING LINES WERE ALSO DAMAGED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED. WHILE DRIVING HOME, THE FAILURE RECURRED. THE DEALER DECLINED TO SERVICE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER CONTACTED THE SAME DEALER AND WAS INFORMED THAT THE VEHICLE HAD NOT BEEN REPAIRED UNDER THE RECALLS. THE CONTACT WAS OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 130,000.