NHTSA Complaint #11359757 — 2018 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11359757
Vehicle	2018 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2020
Date Filed	September 18, 2020
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2018 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DASHBOARD PANEL DEVELOPED A BUBBLE. THE BUBBLE STARTED AT THE TOP OF THE DASHBOARD AND TRAVELED TO THE MIDDLE OF THE DASHBOARD. THE BUBBLE CAUSED CERTAIN FEATURES TO SWITCH ON AND OFF INDEPENDENTLY LIKE THE RADIO, THE AIR CONDITION, THE NAVIGATION SYSTEM, AND THE DEFROSTER. THE CONTACT WAS UNABLE TO SEE OUT OF THE WINDSHIELD WHILE DRIVING AND PULLED OVER BECAUSE THE DEFROSTER WAS INOPERABLE. THE CONTACT TOOK THE VEHICLE TO LOVE CHRYSLER DODGE JEEP LLC (1259 E MAIN ST., ALICE, TX 78332, (361) 356-7928) AND WAS INFORMED BY THE DEALER THAT THE WARRANTY HAD EXPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.

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