NHTSA Complaint #11355632 — 2019 TOYOTA HIGHLANDER

MY VEHICLE WAS UNDER RECALL NO. 20V-012 SINCE MARCH OF THIS YEAR. I CALLED THE TOYOTA DEALERSHIP AT LEAST TWICE TO ASK ABOUT IT & WAS TOLD THERE WAS NO FIX FOR IT AT THE TIMES I INQUIRED. I WAS ALSO TOLD THAT I WOULD BE NOTIFIED WHEN A FIX WAS AVAILABLE. I NEVER RECEIVED A NOTICE. ON 9/15/20 I WAS MAKING A TURN OUT OF A PARKING LOT ONTO A CITY STREET WHEN THE CAR BEGAN HESITATING & MADE ONLY HALTING MOVEMENTS. IT WOULD NOT ACCELERATE BEYOND ABOUT 3-4 MPH. THE CHECK ENGINE WARNING LIGHT CAME ON ALONG WITH A LOW FUEL PRESSURE MESSAGE & A MESSAGE TO TAKE THE CAR TO A DEALER. FORTUNATELY, I WAS ABLE TO PUT ON THE HAZARD LIGHTS & SLOWLY LIMP INTO ANOTHER ENTRANCE TO THE PARKING LOT. THE CAR HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP NOTIFIED ME THE FOLLOWING DAY THAT THE PROBLEM WAS THE FAULTY FUEL PUMP THAT WAS UNDER RECALL & THEY JUST HAPPENED TO HAVE THE PARTS NEEDED FOR REPAIR. GREAT. GLAD TO HAVE THE VEHICLE FIXED. MY QUESTION IS...WHY DIDN'T I EVER GET A NOTICE THAT A SOLUTION TO THE PROBLEM WAS AVAILABLE? IT WOULD HAVE BE NICE TO AVOID THE HAZARDOUS EVENT THAT OCCURRED. I HOPE THAT TOYOTA WILL STEP UP TO THE PLATE & NOTIFY OTHER OWNERS OF THIS VEHICLE THAT THEY ARE ABLE TO HAVE THE REPAIR DONE. PLUS, 6 MONTHS TO COME UP WITH A SOLUTION FOR A RECALL REPAIR SEEMS EXTRAORDINARY LONG.