NHTSA Complaint #11355410 — 2016 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11355410
Vehicle	2016 FORD FOCUS
Component	POWER TRAIN
Date of Incident	September 14, 2020
Date Filed	September 16, 2020
Mileage	79,552 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUDDERED BETWEEN SHIFTING GEARS. NO WARING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A LETTER HE RECEIVED FROM FORD FOR THE REPAIR OF THE CLUTCH ASSEMBLY AND HARDWARE, AND THE REPLACEMENT OF THE CLUTCH MODULATOR. THE CONTACT STATED THAT THE REPAIR WAS NOT DUE TO A RECALL. THE VEHICLE WAS TAKEN TO THE NORTHGATE FORD (8940 COLERAIN AVE, CINCINNATI, OH 45251), AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY FOR THE REPAIR OF THE TRANSMISSION CLUTCH AND HE HAD TO PAY OUT OF POCKET FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 79,552.

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