NHTSA Complaint #11355380 — 2018 TOYOTA HIGHLANDER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11355380
Vehicle	2018 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	September 8, 2020
Date Filed	September 16, 2020
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER HAULING A 2019 WINNEBAGO TRAVEL TRAILER. THE CONTACT NOTICED A LARGE CRACK ON THE TRAILER HITCH. THE VEHICLE WAS TAKEN TO BRENT BROWN TOYOTA (1400 SANDHILL RD, OREM, UT 84058) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE WHAT CAUSED THE CRACK TO THE HITCH ON THE TOYOTA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000. THE TRAILER MILEAGE WAS 1,000.

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