NHTSA Complaint #11302878 — 2018 TOYOTA HIGHLANDER

I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT ON 1/28/20 WHERE I SUSTAINED A DIRECT, FRONT IMPACT COLLISION, AND THE AIRBAGS FAILED TO DEPLOY. I WAS IN MOTION ON A CITY STREET, ACCELERATING FORWARD THROUGH A GREEN-LIT INTERSECTION WHEN A LARGE DODGE RAM TRUCK TURNED IN FRONT OF ME CAUSING OUR VEHICLES TO COLLIDE. THE IMPACT WAS SO HEAVY THAT IT CAUSED MY BODY TO PROJECT FORWARD AND UPWARDS. MY SON'S GLASSES FLEW OFF HIS FACE AND ALL CUPS IN CUP HOLDERS FLEW ACROSS THE CAR. MY SON COMPLAINED OF THE SEATBELT HURTING HIS SHOULDER, AND I SUSTAINED BRUISES ON MY LEGS AND ARMS. UPON THIS IMPACT, NO AIRBAGS WERE DEPLOYED. THIS CAR WAS DETERMINED BY THE ADJUSTER TO BE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED HE WAS 'SHOCKED' THE AIRBAGS DID NOT DEPLOY ON SUCH A 'GNARLY' COLLISION. THE INSURANCE ADJUSTER REPORTED THAT HE WAS 'FLABBERGASTED' THE AIRBAGS DID NOT DEPLOY DUE TO THE SEVERITY OF THE IMPACT.