NHTSA Complaint #11354853 — 2012 CHEVROLET EQUINOX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11354853
Vehicle	2012 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	September 14, 2020
Date Filed	September 14, 2020
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WE PURCHASED A 2012 CHEVY EQUINOX IN JANUARY 2020. WE TOOK IT FOR THE FIRST OIL CHANGE IN MAY 2020 (MIND YOU, DURING QUARANTINE FROM MARCH TO MAY WE RARELY DROVE IT) AND FOR A KNOCKING ENGINE NOISE, ONLY TO DISCOVER THE ENGINE WAS BURNING OIL. THIS IS APPARENTLY A KNOWN ISSUE WITH THIS YEAR AND MODEL AND THE DEALERSHIP DID NOT MENTION ANY OF THIS TO US. WE CHECKED FOR RECALLS BUT THIS ISSUE IS NOT LISTED AS A "RECALL". IT IS NOW SEPTEMBER AND WE ARE HAVING IT SERVICED AGAIN FOR THE SAME ISSUE. WE HAD THE TIMING CHAIN REPLACED IN MAY. AGAIN, THE VEHICLE MAKES A RATTLING NOISE AND IS LOW ON OIL WHEN WE HAD THE OIL CHANGED JUST FOUR WEEKS AGO. IT IS NOT DRAINING OIL, IT IS BURNING OIL AT AN ALARMING RATE.

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