NHTSA Complaint #11354354 — 2013 SUBARU OUTBACK ELECTRICAL SYSTEM

Complaint Details

ODI Number	11354354
Vehicle	2013 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2018
Date Filed	September 11, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

BACKUP CAMERA SHOWS BLUE SCREEN AND BACKUP GUIDE LINES BUT NO CAMERA IMAGE WHEN TRANSMISSION IS PLACED IN REVERSE. OCCURS INTERMITTENTLY. CAN OCCUR EITHER WHEN VEHICLE IS STATIONARY (E.G., IMMEDIATELY ON PUTTING CAR IN REVERSE) OR IN THE MIDDLE OF BACKING UP. SOMETIMES CAMERA IMAGE WILL COME BACK ON MOMENTARILY OR NOT AT ALL. THIS PARTICULAR VEHICLE HAS THE CAMERA DISPLAY INTEGRATED WITH THE REAR VIEW MIRROR. HOWEVER, THE CAUSE OF THE FAULT IS UNKNOWN TO ME, AND I HAVE NOT BEEN ABLE TO IDENTIFY A PATTERN OF OCCURRENCE. CAMERA IMAGE IS CLEAR AND CRISP WHEN IT DOES APPEAR SO THE PROBLEM IS PRESUMABLY EITHER SOFTWARE RELATED OR PERHAPS A WIRING FAULT. STARTED OCCURRING SEVERAL YEARS AGO.

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