NHTSA Complaint #11354247 — 2011 KIA SPORTAGE

I HAVE A 2011 KIA SPORTAGE. I RECEIVED A RECALL LETTER FROM KIA ON 2019 THAT MY OIL PAN NEEDED REPLACED. THE LETTER STATED THAT IF LEFT UNFIXED IT COULD CAUSE DAMAGE TO THE ENGINE. I TOOK IT TO THE KIA DEALER THEY REPLACED IT FREE OF CHARGE. SEVERAL MONTHS AFTER THE CAR STARTED TO MAKE A LOUD KNOCKING SOUND FROM THE ENGINE. THE CAR STARTED TO FEEL AS IF IT WOULD NOT FULLY GO ON EXCELRATION. I CALLED THE KIA DEALER SEVERAL TIME. THEY NOTIFIED ME OF A KIA ENGINE RECALL HOWEVER TOLD ME THE VIN NUMBER DOESN'T QUALIFY. THE SERVICE MANAGER TOLD ME I COULD SCHEDULE A DIAGNOSTIC TEST FOR THE CAR BUT I WOULD NEED TO PAY $150 SERVICE FEE. I CANCELLED THE APPOINTMENT AND SCHEDULED WITH A PRIVATE MECHANIC DUE TO SERVICES MANGER TELLING ME I AM RESPONSIBLE FOR THE FEES. I WAS UNABLE TO TAKE MY CAR TO MY MECHANIC BECAUSE THE CAR STOPPED WORKING THE FOLLOWING MORNING. I WAS DRIVING ON THE INTERSTATE AND THE ENGINE STARTER BRI MAKE A LOUD KNOCKING SOUND. THE CAR JUST STOPPED ON THE INTERSTATE. WHEN I PRESSED THE GAS TO EXCELRATE . I HAD THE CAR TOWED TO THE KIA DEALER WHO TOLD ME THE ENGINE IS STUCK AND WAS NOT WORTH REPLACING. MY HUSBAND AND I DECIDED TO LEAVE THE CAR AT THE DEALERSHIP AND FOLLOWED UP WITH KIA CONSUMER AFFAIRS. THEY 30 DAYS LATER SENT A LETTER THAT THEY WILL REPLACE PART OF THE ENGINE BUT I WOULD BE RESPONSIBLE FOR THE SERVICE FEE AROUND $2200 PRETAX. I DON'T FEEL THIS ISSUE IS HANDLED APPROPRIATELY. I BELIEVE THE ENGINE FAILED AS PART OF THE SAFETY RECALL. THE CAR IS 2011 AND HAD A DEFECTIVE OIL PAIN UNTIL 2019. I BELIEVE THIS IS WHAT CAUSED MY ENGINE TO FAIL. I DO NOT BELIEVE THAT KIA HAS BEEN HONEST ABOUT THE RECALL OR FAIRLY HANDLING THE ISSUES.