NHTSA Complaint #11589319 — 2011 KIA SPORTAGE

MY VEHICLE HAD A AN ILLUMINATED OIL LAMP ON THE CLUSTER AND AN OIL LEAK. ON [XXX] I TOOK MY 2011 KIA OF DOWNTOWN LOS ANGELES TO INSPECT MY VEHICLE UNDER SAFETY CAMPAIGN 174 (SC174 SL THETA 2 - 2.4 L MPI ENGINE OIL PAN)- WHEN KIA OF DOWNTOWN RETURNED MY VEHICLE TO ME THE INVOICE STATED "OIL PAN WAS FOUND NOT LEAKING , OIL PRESSURE SWITCH WAS REPLACED" OVER THE NEXT FEW DAYS I NOTICED I STILL HAD AN OIL LEAK SO I MADE ANOTHER APPOINTMENT AT KIA OF DOWNTOWN LA TO ASK THEM TO LOOK AT THE OIL PAN AGAIN UNDER SC174 I BROUGHT IT BACK TO DOWNTOWN LA KIA ON [XXX] - THIS TIME I GOT A TEXT MESSAGE FROM THEM STATING "VERIFIED CUSTOMERS CONCERN UPON INSPECTION FOUND OIL PAN TO BE LEAKING FROM SEAL" AND AN ESTIMATE OF $845.84 TO REPAIR IT --- I CALLED AND SPOKE TO MY SERVICE ADVISOR AND SHE SAID MY 'WARRANTY WAS VOIDED BECAUSE OF OUTSIDE INFLUENCES" WHICH THEY SAID ARE SMALL SCRATCHES ON BOTTOM THE OIL PAN - I TOLD THEM I DONT THINK THEY CAN "VOID" A SAFTEY RECALL -- I NEXT CALLED KIA CORPORATE OFFICE AND OPENED A CASE -#[XXXXXXX] - SUPERVISOR NAMED 'RICHARD"OF CUSTOMER CARE TOLD ME ON RECORDED CALL THAT KIA CORPORTATE MADE AGREES WITH THE DECISION NOT TO REPLACE MY OIL PAN DUE TO THE SCRATCHES AT THE BOTTOM OF MY PAN THAT ARE NO WHERE NEAR THE MAIN SEAL. DID KIA VIOLATE ANY FEDERAL LAW BY ACKNOWLEDGING THE LEAK AT THE MAIN SEAL AND DENYING TO REPLACE THE OIL PAN AND RETURNING THE VEHICLE TO ME WITH A KNOWN SAFETY DEFECT - RECALL - SC174 DOES NOT MENTION ANY EXEMPTIONS FOR THE RECALL SUCH AS AGE, DAMAGE , NEGLIGENCE ETC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)