NHTSA Complaint #11631322 — 2011 KIA SPORTAGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11631322
Vehicle 2011 KIA SPORTAGE
Component ENGINE
Date of Incident
Date Filed
Mileage 102,063 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I'm [XXX] from Brooks Alberta Canada. I purchased this car from a private seller here in Brooks last [XXX] named “Hein Teresa Lorraine” lives in [XXX], Brooks AB T1R 0R7" and she did not include all the details in her car that it has a recall issue with the engine which is the Knock Sensor Problem. After a couple of days of using it I experience engine malfunction, the oil pressure light is keeps on flickering and as I drove from Brooks going to Calgary the engine suddenly stalled and activates the “Lymp Mode”. I cannot able to move forward and almost hit by a huge truck because of that incident. I coordinated with Straightline Kia Medicine Hat that incident, they check the vehicle and test it, after several testings they proved that the vehicle has a engine recall backjob. The check engine code shows P01326 which is responsible for engine stalling while accelerating. Kia Manager "Kent" talk to me and promise me that he will do all the reports to replace the engine. He submitted the report to the engineering department of Kia for the engine replacement but they declined it due to lack of documentation proof for regular maintenance of the vehicle from the previous owner. I told them that i recently purchased the car and I cannot able to provide the previous oil change done with the vehicle. Unfortunately after 2 weeks of waiting for nothing, Kent refuse to do a follow up report on the said incident and telling me that I need to take my car and need to pay a certain amount for their job done to my vehicle. Even the car rental that they provided I am also shouldering the expense because Kent is insisting that my car is not covered by the warranty anymore. As I do my research it has a lifetime warranty for the Knock Sensor failure for the same Car model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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