NHTSA Complaint #11352460 — 2016 FORD FOCUS

VEHICLE MANUFACTURED 06/2016. VEHICLE HAS SHUTTERED WHEN ACCELERATING FROM A STOP SINCE PURCHASE IN FALL 2016. I HAVE BROUGHT THE VEHICLE TO THE DEALER FOR THIS AND THEY INFORMED ME THERE IS NOTHING THEY CAN DO ABOUT IT, IT IS JUST THE WAY THE 2016 FORD FOCUS IS BUILT. ON 31 AUGUST 2020 THE VEHICLE WAS OFF IN A PARKING SPOT. WHEN I TURNED THE VEHICLE ON AND SHIFTED INTO REVERSE, TO BACK OUT, THE VEHICLE WOULD NOT MOVE AND THE SERVICE ENGINE LIGHT IS CAME ON. WHEN I PUT THE VEHICLE IN REVERSE THE DASHBOARD INDICATOR READS R AND THE BACK UP CAMERA ACTIVATES BUT THE TIRES DO NOT SPIN AND THE VEHICLE DOES NOT MOVE. TO BACK OUT OF A PARKING SPACE I HAVE TO PUSH THE VEHICLE OUT. I HAVE DRIVEN THE VEHICLE APPROX 30 MILES SINCE THIS HAPPENED AND THE SHUTTERING IS MUCH WORSE THAN BEFORE. WHEN STARTING TO MOVE FROM A STOP THE VEHICLE STRUGGLES FOR ABOUT 5 SECONDS BEFORE ACCELERATION. VEHICLE IS AT 82,395 MILES.*DT CONSUMER HAS BEEN IN CONTACT WITH THE DEALER AND HAS REPLACED THE TCM WHICH WAS UNDER RECALL BUT ISSUE IS RECURRING. DEALER IS ASKING FOR $3,000 TO HAVE IT FIXED. CONSUMER HAS CONTACTED THE MANUFACTURER AND WAS PROVIDED #20B23 (REPLACEMENT OF CLUTCH ACTIVATOR MOTOR). CONSUMER PROVIDED INFO TO DEALER BUT VEHICLE IS NOT QUALIFIED DOES NOT HAVE ERROR CODES LISTED.*JB