NHTSA Complaint #11352399 — 2017 LEXUS RX350

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11352399
Vehicle	2017 LEXUS RX350
Component	FUEL/PROPULSION SYSTEM
Date of Incident	August 28, 2020
Date Filed	August 31, 2020
Mileage	29,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

VEHICLE EXPERIENCED ROUGH TRANSMISSION MOSTLY BETWEEN GEAR NUMBER 2 AND 3 AFTER TAKE OFF. VEHICLE STALLED AROUND RPM 1200 - 1500 DURING NORMAL DRIVE AT HIGHWAY, THEN SUDDENLY SHIFTED FORWARD WITH EXCESSIVE FORCE. ENCOUNTERED VERY DANGEROUS SITUATIONS ON HIGHWAY ON MY RECENT TRIP. I ALMOST HIT THE VEHICLE AT THE FRONT FOR A FEW TIMES DUE TO CONSISTENT ROUGH SHIFT PATTERN. I HAVE TAKEN THIS VEHICLE TO LEXUS DEALERSHIP SEVERAL TIMES TO ADDRESS ISSUE IN THE PAST. UPDATED ECU SOFTWARE DIDN'T RESOLVE THE PROBLEM, AND ALWAYS KEEP COMING BACK. I BELIEVE THIS ISSUE COULD HAVE BEEN RELATED TO RECENT FUEL PUMP RECALL, BUT THE RECALL DIDN'T INCLUDE THE 2017 RX 350 MODELS. PLEASE INVESTIGATE FOR SAFETY ISSUE. THANK YOU.

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