NHTSA Complaint #11073880 — 2017 LEXUS RX350

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11073880
Vehicle	2017 LEXUS RX350
Component	FUEL/PROPULSION SYSTEM
Date of Incident	March 31, 2017
Date Filed	February 20, 2018
Mileage	300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

PURCHASED NEW CAR MARCH, 2017. FAULTY ACCELERATION OCCURS FROM START TO 40MPH. THIS HAPPENS ON SIDE STREETS AND INTERSTATES. DOES NOT MATTER WHERE YOU ARE DRIVING. RAIN OR SHINE, THIS IS A DAILY OCCURANCE. WENT TO LEXUS IN CHARLOTTE, N.C. FOR THE 5TH TIME REGARDING THIS PROBLEM. MY 10,000 MILE INSPECTION WAS DUE AND THEY SAID THAT IT IS A SOFTWARE PROBLEM AND NOT SURE WHEN IT WILL BE FIXED. DID NOT OFFER ANY OTHER SUGGESTIONS. I STARTED TO SEE LEXUS REGARDING THIS PROBLEM AFTER 1 MONTH OF OWNING CAR. WORRIED ABOUT MY SAFETY AND MY PASSENGERS REGARDING THIS ISSUE WITH THE ACCELERATION. LACK OF RESPONSE FROM LEXUS IS VERY DISAPPOINTING ESPECIALLY THE AMOUNT OF MONEY I SPENT ON MY CAR.

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