NHTSA Complaint #11352326 — 2013 BMW X3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11352326
Vehicle	2013 BMW X3
Component	ENGINE
Date of Incident	October 2, 2019
Date Filed	August 31, 2020
Mileage	87,482 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

BOUGHT THIS VEHICLE IN OCTOBER, 2018 (72,685 MILES). IN OCTOBER, 2019, VEHICLE STOPPED WHILE DRIVING, WOULDN'T RESTART OR EVEN GO IN NEUTRAL, MILEAGE WAS ONLY AT 87,482. AUTOBAHN DEALERSHIP IN FT WORTH, TX DIAGNOSED TIMING CHAIN DEFECT WHICH CAUSED ENGINE FAILURE & WE WERE CHARGED $193.67 FOR THE DIAGNOSIS AND QUOTED $14,000 TO REPLACE THE ENGINE. BMW N.AMERICA WOULD NOT HELP US AT ALL ON THIS. I HAVE READ THAT THIS N20 ENGINE HAS FAILED (&TIMING CHAIN) IN HUNDREDS OF THESE CARS. SO THIS CAR IS SITTING IN MY DRIVEWAY, I'M STILL MAKING PAYMENTS & INSURANCE ON THIS BECAUSE WE DON'T HAVE THE FINANCES TO REPLACE THIS ENGINE. ALSO MY DAUGHTER WAS DRIVING THE CAR AT THE TIME & IT COULD HAVE CAUSED A SERIOUS ACCIDENT.

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