NHTSA Complaint #11351881 — 2012 MERCEDES-BENZ E350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11351881
Vehicle	2012 MERCEDES-BENZ E350
Component	STEERING
Date of Incident	August 8, 2020
Date Filed	August 28, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE COLLAR AROUND THE BOTTOM OF THE STEERING WHEEL HAS MELTED. HAPPENED WHILE CAR PARKED IN MY DRIVEWAY. I DON'T KNOW HOW! NO ACCIDENT INVOLVED! DEALER CAN'T EXPLAIN WHAT HAPPENED OR WHY! HOW SAFE IS MY VEHICLE? NEVER HEARD OF SUCH! THE BOTTOM OF THE STEERING WHEEL IS EXPOSED! THE COST TO REPAIR IS ON ME! WHAT IS GOING ON. THIS IS NOT A WEAR OR TEAR SITUATION! HOW SAFE AM I? MAYBE HEAT INSIDE THE CAR CAUSED IT! DON'T KNOW! MORE PHOTOS AVAILABLE

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