NHTSA Complaint #11351661 — 2016 HONDA CIVIC

AIR CONDITIONING CONDENSER WAS REPLACED UNDER RECALL JAN. 2019. AC STOPPED WORKING BY JUNE, 2020. CONDENSER NEEDED TO BE REPLACED AGAIN, BUT WAS ON BACK-ORDER. OVER 5 WEEKS LATER, CONDENSER WAS REPLACED IN AUGUST 2020, BUT DEALER REPORTED COMPRESSOR WAS LEAKING AND NEEDED TO BE REPLACED, FOR ABOUT $1,200. HONDA REFUSES TO COVER MORE THAN 30% OF THAT COST, ACCORDING TO BOTH A REGIONAL REPRESENTATIVE AND A HONDA OF AMERICA REPRESENTATIVE. THE COMPRESSOR IS ON BACK-ORDER, INDICATING THAT A HIGH NUMBER OF COMPRESSORS ARE FAILING. ALL THE ABOVE WORK AND DIAGNOSIS WERE PERFORMED BY HONDA DEALER THE AUTOMASTER, SHELBURNE, VT. THE CAR HAS UNDER 33,000 MILES AND IS LESS THAN 4 YEARS OLD. I'M THE ORIGINAL OWNER. THERE APPEARS TO BE A CLASS ACTION FOR THIS ISSUE, INITIATED IN CALIFORNIA, CASE 2:19-CV-10537, FILED DEC. 2019, US DISTRICT COURT FOR CENTRAL DISTRICT OF CALIFORNIA. HAVING NO AC IS A SAFETY ISSUE IN AT LEAST TWO WAYS: IT'S DANGEROUS TO DRIVE IN A HOT CAR, AND A FOGGED WINDSHIELD OBSTRUCTING DRIVER'S VISION CAN'T BE CLEARED WITHOUT AC. HONDA SHOULD COVER THE FULL COST OF CORRECTING THESE SAFETY ISSUES.