NHTSA Complaint #11621969 — 2016 HONDA CIVIC

The evaporator core is leaking, which is causing reduced visibablility out of the windows due to condensation on the windows, mold-like smells from moisture from the interior cabin (it is available upon request). I took it into the dealer - they examined the issue (the shaft seal had just been replaced in April of this year) and let me know that this time the evaporator core was leaking. For context and why I bring it to the attention of the NHTSA is in early to mid-August of this year my AC not only took an extended time to get cool, it only got cooler, and not cold. Unfortunately, I am now well acclimated to the signs of a faltering air conditioning system after dealing with three like episodes on the same vehicle, occurring within 2 to 3 years of each other (the car isn’t even nine years old). In fact, this vehicle’s air conditioning has been in a rhythmic pattern of failing ever since I purchased the vehicle. Over 8 years there have only been a few summers which haven’t been negatively impacted by this inconvenience. Honda is aware of the issue, because they have offered "good-will" subsidies which sometimes cover partial replacements of these components. But, they have yet to take responsibility for anything outside of the condenser. Hence, the consumer is on the hook to pay for a vital piece of the car (not just the convenience) that removes moisture out of the car.