NHTSA Complaint #11351345 — 2013 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11351345
Vehicle	2013 FORD ESCAPE
Component	STEERING
Date of Incident	August 14, 2020
Date Filed	August 26, 2020
Mileage	109,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2013 FORD ESCAPE 1.6 AWD. THE CAR PRESENTED A "WHIRING" TYPE OF SOUND FOR A FEW DAYS WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT AND THE STEERING FAULT MESSAGE APPEARED ON THE DASH. I PARKED THE CAR AND LEFT IT ALONE FOR A FEW DAYS UNTIL I NEEDED TO MOVE IT. UPON ATTEMPTING TO MOVE THE VEHICLE THE STEERING GEAR WAS COMPLETELY LOCKED UP. I HAD THE VEHICLE TOWED TO THE DEALERSHIP AND WAS JUST NOTIFIED THE STEERING GEAR WAS COMPLETELY LOCKED AND REPLACING IT WOULD BE JUST UNDER $2300. THIS IS MY 18 YEAR OLD DAUGHTERS VEHICLE AND I COULD NOT IMAGINE WHAT WOULD HAVE HAPPENED IF SHE WAS DRIVING WHEN THIS OCCURRED. LUCKILY IT FAILED COMPLETELY WHILE IT WAS IN MY DRIVEWAY BUT AS A DAILY DRIVER VEHICLE FOR MY DAUGHTER THIS COULD HAVE BEEN A DEADLY PROBLEM.

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