NHTSA Complaint #11351337 — 2018 RAM 1500

TL* THE CONTACT OWNS A 2018 RAM 1500 CLASSIC. THE CONTACT INITIALLY RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD TAKEN THE VEHICLE TO NAPLETON'S NORTHLAKE CHRYSLER DODGE JEEP RAM (3701 NORTHLAKE BLVD, LAKE PARK, FL 33403) ON THREE SEPARATE OCCASIONS AND EACH TIME THE CONTACT WAS INFORMED BY THE DEALER THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT AS MONTH'S WENT BY, COOLANT BEGAN TO LEAK OUT OF THE EXHAUST AND THE VEHICLE BEGAN TO OVERHEAT WHILE DRIVING AT VARIOUS SPEEDS AS THE TEMPERATURE INDICATOR WOULD SHOW THE VEHICLE RUNNING HOT. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED TO NO LONGER DRIVE THE VEHICLE; THEY OFFERED NO FURTHER ASSISTANCE FOR HER FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.